Shipping
When will my products be dispatched?
Our turnaround time is 5 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or DHL.
The packaging for different products is varied, but it's all eco-friendly. The vast majority of parcels ship plastic-free.
Will I be able to track my products as they’re shipped to my customers?
Yes, but only if you’ve upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail's Recorded service is only tracked on collection and delivery - if you want to track UK parcels in more detail you'll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK.
Where can I find my parcel tracking information?
Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking and this can be found on the order tracking page in your Inkthreadable account.
When will my products be delivered?
This depends on the courier handling your parcel.
UK
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Royal Mail / Evri 48 services: 2 to 5 days
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Courier: Next working day
Europe
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Royal Mail services: 3 to 5 days
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Courier: depends on the destination
Rest of World
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Royal Mail services: 7 to 10 days
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USPS (USA): 3 to 5 days
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Courier: 5 to 7 days
What if my order doesn't arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
Do you ship worldwide?
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or DHL depending on the shipping method/destination.
Returns
Do you accept returns or exchanges?
Each product is made to order, so unless there is a fault with the item we don’t accept returns or exchanges.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email to admin@fitpigs.com with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.